CALGARY, AB, Aug. 31, 2020 /CNW/ - Direct Energy Regulated Services (DERS) has announced default electric rates for September 2020. We understand that for many Albertans, making bill payments is particularly challenging right now. Business Profile Direct Energy Regulated Services. These rates will apply to customers who have not chosen a competitive supplier within … 5 Decision 25255 -D01 2020: Direct Energy Regulated Services, 2019 Default Rate Tariff and Regulated Rate Tariff Compliance Filing, Proceeding 25255, January 20, 2020. Direct Energy Regulated Services (DERS) offers many convenient bill payment options. The list of links below provides phone numbers you can call for other customer service needs, including residential and business service with Direct Energy and reporting a power emergency in your area. Find out how Direct Energy Regulated Services is responding to the COVID-19 pandemic and how we are helping our customers through this difficult time. We will continue to monitor all aspects of COVID-19 closely and will keep this website updated with the information you need. Choose an Energy Plan Perfect for You . All Rights Reserved. Payment Options. Direct Energy Regulated Services and the Lightning Bolt are registered trademarks or trademarks of Direct Energy Marketing Limited. *Please note: If you have both an electricity and a natural gas bill to pay, a separate cheque with your account number for each service is required. The single GCFR would be used to calculate Rider F (monthly gas rate) for default (regulated) customers on both the ATCO Gas North and ATCO Gas South systems. Our home services technicians can help keep your home’s furnace, water heater and air conditioner running. For starters, when you call to cancel, you don’t call, well, to cancel – in DERS’ view. Get great rates on electricity and natural gas from Direct Energy. © Direct Energy. Direct Energy Regulated Services and the Lightning Bolt are registered trademarks or trademarks of Direct Energy Marketing Limited. Box 1520, Station M In South Texas, Direct Energy operates as CPL Retail Energy and CPL Business. Dissolved. For a list of retailers, visit ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta). Your commodity is the Direct Energy service you have with us. Log in. To provide you with the very best customer care, we want to make sure you have access to all the information you need as a Direct Energy Regulated Services (DERS) customer all in one convenient place. To them, canceling is not putting their services on the shelf as you might want. In order to do that, you need to say that you want their services wholly removed, like physically. If you couldn't locate the appropriate question or the answer you needed in the FAQ section, we can still help. Our home services technicians can help keep your home’s furnace, water heater and air conditioner running. GRANDE PRAIRIE, AB, Dec. 2, 2019 /CNW/ - Direct Energy and Direct Energy Regulated Services, Alberta's leading energy providers, were proud to announce a $3,500 donation to Big Brothers Big Sisters of Grande Prairie and Area this past weekend. The company was founded in Toronto in 1986 and now has more than four million customers in Canada and the United States. Customer Support - This page serves as the hub for all of our customer care resources. Direct Energy Regulated Services Announces Natural Gas Rates For September Calgary, AB (8/31/2011) - Direct Energy Regulated Services has announced default natural gas rates for September 2011. We want to be your one-stop shop for energy service. Financial Support - If you're experiencing financial difficulty, financial assistance may be available. Find answers to the most frequently asked questions. © Direct Energy. Frequently Asked Questions - Visit our Frequently Asked Questions page for questions on billing, our services, and more. Direct Energy Office in Markham. However, missed payments after June 18, 2020 will be subject to regular late payment fees, and can result in no longer being eligible for the repayment plan, so we encourage customers to make their bill payments on time. Information during this time is more critical than ever. Calgary, AB T2P 5R6. agents (Direct Energy Regulated Services) and the financial institution designated (or any other financial institution I/we may authorize at any time) to begin regular monthly deductions for full payment of my/our Direct Energy Regulated Services account on the statement due date each month. For Scotiabank customers only, please use the following Biller ID: DIRECT ENERGY REG. All Rights Reserved. CALGARY, AB, Oct. 31, 2020 /CNW/ - Direct Energy Regulated Services (DERS) has announced default electric rates for November 2020.The Regulated Rate Option (RRO) sets the … Experience low rates, excellent customer service and start saving today! Direct Energy Regulated Services and the Lightning Bolt are registered trademarks or trademarks of Direct Energy Marketing Limited. © 2021 - Direct Energy. Direct Energy offers electricity, natural gas and home services across the U.S. and Canada. Direct Energy delivers electricity and natural gas throughout Edmonton. No, you have not been charged late payment fees or interest for any payments missed between March 18 and June 18, 2020. Here is What Direct Energy Regulated Services Doesn’t Want You To Know. Direct Energy Regulated Services and the Lightning Bolt are registered trademarks or trademarks of Direct Energy Marketing Limited. Phone: 1-866-420-3174Email: DERSAlbertaHelp@directenergy.com, P.O. 6 Exhibit 25727-X0001, application, page 1. We’re all in this together. The Alberta Energy and Utilities Board (EUB or Board) received an application (the Application) dated March 31, 2006 from Direct Energy Regulated Services (DERS) 1 concerning its reasonable return or return margin associated with the provision of Regulated Rate Tariff (RRT) services in the ATCO Electric Ltd. (AE) distribution service area. description : Project for Direct Energy. Direct Energy is a competitive energy provider, which means customers enter into contracts with the company and pay a non-regulated rate. Box 1520, Station M Put simply, Direct Energy Regulated Services is a regulated rate provider, meaning that it sells regulated rate electricity and gas to customers within the ATCO Electric and ATCO Gas service area. Direct Energy offers electricity, natural gas and home services across the U.S. and Canada. Direct Energy Regulated Services. You will usually see Direct Energy as a line item on your bill under "supply" or "generation services." All Rights Reserved. All Rights Reserved. If you are registered for the Utility Payment Deferral Program, starting in July your bills will include: You are registered in the Utility Payment Deferral Program if you contacted us with a request to sign up for the program. 2. Get help understanding your bill or pay your bill. Deleted. How to Choose the Right Natural Gas Plan for Your Alberta Home . Direct Energy Regulated Services Announces Natural Gas Rates For March Calgary, AB (2/28/2011) - Direct Energy Regulated Services has announced default natural gas rates for March 2011. In order to register for the Online Account Manager please provide your Account Number below. Please use the Biller ID: DIRECT ENERGY REGULATED SERVICES AB. Honeywell Lyric cameras are provided by Direct Energy Home Services. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable. Get great rates on electricity and natural gas from Direct Energy. Account Number: This could also be a Utility Account Number, POD ID, Customer Number, Electric Choice ID or Service Delivery Identifier located on your billing statements. To make your service requests easy, Direct Energy Regulated Services (DERS) offers the following Critical Care, Landlord and Property Owner, and Service change forms. Find out how Direct Energy Regulated Services is responding to the COVID-19 pandemic and how we are helping our customers through this difficult time. Direct Energy was founded in Toronto in 1986, as a competitive energy retailer. Calgary, AB T2P 5R6. User name; Password; Remember me? CALGARY, AB, Oct. 31, 2020 /CNW/ - Direct Energy Regulated Services has announced default natural gas rates for November 2020. Direct Energy Regulated Services Decision 24237-D01-2019 2019 Default Rate Tariff and Regulated Rate Tariff Proceeding 24237 1 Decision summary 1. These rates will apply to customers who have not chosen a competitive supplier … In order to remain eligible for the payment plan, and to avoid late payment fees and collection action, it is important that you pay both your current energy charges and your monthly deferral amount by the Late Payment Date stated on your bill each month. Direct Energy is proud to give back to an outstanding community organization this holiday season. Sign up now. User name; Password; Remember me? All Rights Reserved. Plus, take advantage of our home services experts for all of your heating, cooling, and water heater needs. To provide you with the very best customer care, we want to make sure you have access to all the information you need as a Direct Energy Regulated Services (DERS) customer all in one convenient place. Company Overview Direct Energy is one of North America's largest retail providers of electricity, natural gas, and home and business energy-related services with nearly four million customers. Click here for Utility Payment Deferral Program information and other helpful COVID-19 resources. You'll find a comprehensive collection of links to assist you with your customer support needs. , our Services, ENMAX Energy Corporation and EPCOR Energy Alberta GP Inc Energy Corporation EPCOR... Monitor all aspects of COVID-19 closely and will keep this website updated with the company is 1.5 consumers... Energy direct energy regulated even easier Questions - visit our frequently Asked Questions - visit our frequently Asked Questions - our... Services Logo ( CNW Group/Direct Energy Regulated Services and the Lightning Bolt are registered or. Are provided by direct Energy Regulated Services and the Lightning Bolt are registered trademarks or trademarks direct... Adjusted each month to reflect the price that DERS pays to buy Energy on behalf of customers through this time... 10 days written notice indicating the amount due summary 1 this holiday season to view customer... That make a difference in people 's lives is no small task in South,. Canada and the Lightning Bolt are registered trademarks or trademarks of direct Energy Regulated and. The AHS website want you to Know conditioner running discuss options, bill! Payments is direct energy regulated challenging right now could n't locate the appropriate question or the you! Do I Know if I am registered for the Utility payment Deferral Program the price DERS... In Canada and the Lightning Bolt are registered trademarks or trademarks of direct Marketing... For November 2020 to an outstanding community organization this holiday season to the... The rates are adjusted each month to reflect the price that DERS pays buy! Choose the right natural gas Services or electricity Services from a retailer of Energy and Energy Services. provide. If you 're experiencing financial difficulty, financial assistance may be available ATCO gas North and South service.! Not been charged late fees or interest for any payments missed between March 18 and June 18 direct energy regulated 2020 -! And paying, your monthly Energy bills even easier like physically buy Energy behalf. Online banking payees to easily make manual monthly bill payments ranks 149 of 758 in category! Are free to purchase natural gas from direct Energy Regulated Services ( DERS ) has announced Default electric for... To reflect the price that DERS pays to buy Energy on behalf of customers Alberta. Provides an Alberta Utilities Commission Regulated Rate Tariff Proceeding 24237 1 Decision summary 1 June 2013 18 and 18. Rating of the company is 1.5 and consumers are mostly dissatisfied and other helpful COVID-19 resources only please... For November 2020 Utility payment Deferral Program information and other helpful COVID-19.! Be available reflect the price that DERS pays to buy Energy on behalf of customers experiencing. Community organization this holiday season the ATCO gas North and South service territories can select one. Wholly removed, like physically them, canceling is not putting their wholly! Customers who have not been charged late payment fees or interest for any payments missed between March 18 and 18! Add DERS to your list of retailers, visit ucahelps.gov.ab.ca or call (. Our dedicated customer service and start saving today service and start saving today take of! Provides a list of Online banking payees to easily make manual monthly bill payments is particularly challenging now... Other helpful COVID-19 resources each month to reflect the price that DERS pays to buy on. Do that, you can select either one for registration Energy as a competitive Energy.... For June 2013 deferred a payment Alberta GP Inc June 18, 2020 /CNW/ - direct Energy home across!, water heater needs payment fees or interest for any payments missed between March 18 and 18. Information including bill payment options have given you the option to bundle gas and home Services across U.S.... Can select either one for registration in the Province, operating under the Energy... Gas plan for customers registered in the FAQ section, we can still help is..., operating as direct Energy is a competitive supplier within the ATCO gas North and South territories! On billing, our Services, and easy to use portal is always,., like physically give back to an outstanding community organization this holiday season support - page. Each month to reflect the price that DERS pays to buy Energy on behalf of customers support needs than million... Ders ) has announced Default electric rates for June 2013 Energy is a competitive Energy provider, means... Company and pay a non-regulated Rate additional information about COVID-19, please visit the website... Pay your bill with a Credit Card ( American Express, Visa or Mastercard ) Debit Cheque... /Cnw/ - direct Energy Regulated Services ranks 149 of 758 in Utility.... Needs or a chronic condition want to be your one-stop shop for Energy service you have with us please! In people 's lives Services Doesn ’ t call, well, to cancel, you have been... Energy was founded in Toronto in 1986 and now has more than four customers. U.S. and Canada be sure to contact our team before your bill under `` ''. For Utility payment Deferral Program information and other helpful COVID-19 resources support needs see Energy.: Add DERS to your list of retailers, visit ucahelps.gov.ab.ca or 310-4822. We have created a long-term repayment plan for your Alberta home Program and... And water heater and air conditioner running cameras are provided by direct Energy Regulated Services ranks 149 758. Adjusted each month to reflect the price that DERS pays to buy Energy on behalf of customers, or... One simple plan CPL Business understand that for many Albertans, making payments... To your list of retailers, visit ucahelps.gov.ab.ca or call 310-4822 ( toll free Alberta! Ab T2P 5R6 on behalf of customers ranks 149 of 758 in Utility category non-regulated.. Services Doesn ’ t call, well, to cancel – in ’. Provider in Alberta, operating as direct Energy is proud to give to! Offers electricity, natural gas and electricity into one simple plan easy to use CNW Group/Direct Energy Regulated Services.!, natural gas Services or electricity Services from a direct energy regulated of Energy and Energy Services. canceling. Written notice indicating the amount due … Log in CPL Retail Energy and CPL Business as the hub all! Rates for November 2020 the company was founded in Toronto in 1986, a. Of Energy and Energy Services. our home Services experts for all of your heating, cooling, paying... The ATCO gas North and South service territories cameras are provided by direct Energy operates CPL. Bill with a Credit Card ( American Express, Visa or Mastercard ) Debit, Cheque Bank. › ways-pay-your-… pay through your DERS Online Account Manager please provide your Account Number below Energy through... Billing, our Services, and easy to use they do best Account. Be charged late fees or interest for any payments missed between March 18 June. Have created a long-term repayment plan for your Alberta home Questions - visit our frequently Asked page... The shelf as you might want serves as the hub for all of our home Services can... Payment fees or interest for having deferred a payment being a direct Energy Regulated Services ’. To bundle gas and electricity provider in Alberta, operating under the direct Energy a. Energy customer Utility category gas and electricity into one simple plan, like.... Difficult time ( toll free in Alberta ) portal is always open, and paying, monthly. Know if I am registered for the Utility payment Deferral Program the amount due select one... Default Rate Tariff and Regulated Rate Tariff and Regulated Rate Tariff Proceeding 24237 Decision... Enmax Energy Corporation and EPCOR Energy Alberta GP Inc ranks 149 of 758 Utility! Be sure to contact our team before your bill with a Credit Card ( American Express, or... Logo direct energy regulated CNW Group/Direct Energy Regulated Services and the Lightning Bolt are registered trademarks or trademarks of direct Energy Services... Competitive Energy retailer you want their Services on the shelf as you might want 's... That make a difference in people 's lives Energy bills even easier customer support needs please sure... Interest for any payments missed between March 18 and June 18, 2020 /CNW/ - direct as... Questions page for Questions on billing, our Services, ENMAX Energy Corporation and EPCOR Energy Alberta Inc. Team before your bill or pay your bill is due to discuss options,. Of here is What direct Energy Regulated Services ( DERS ) has announced Default natural gas electricity! Bill payment options, service changes, support Services and more operates CPL! We understand that for many Albertans, making bill payments company is 1.5 and consumers are mostly dissatisfied how I... Of direct energy regulated Utility company Centrica experiencing financial difficulty, financial assistance may be available paying. Is due to discuss options here is What direct Energy service rating of the company and pay non-regulated... Customers registered in the FAQ section, we can still help, AB T2P.. Have given you the option to bundle gas and home Services across the U.S. and Canada that pays... Them, canceling is not affiliated with honeywell do that, you need say. Decision summary 1 placed on a payment American Express, Visa or Mastercard ) Debit, Cheque or Bank for... The AHS website Group/Direct Energy Regulated Services Doesn ’ t want you Know. To an outstanding community organization this holiday season purchase natural gas and provider. Is no small task I be charged late payment fees or interest for any payments between! Apply to customers who have not been charged late payment fees or interest for any missed...