No problem, but your brother will need to carry some form of identification to show that he is the one and that he is a minor. I do not have the information, but if you get it you can update me so I can also update the post. […] Read more details on SGR ticket cancellation here: How to change your SGR booking […], I was to travel tomorrow 8.20am but have changed to 6/6/19.ehat do I do, I NEED TO CHANGE MA DATE FROM AFTER NOON 06th JUNE 2019 to 07th JUNE 2019 MORNING IF IT IS POSSIBLE MA FELOW KENYANS. How can i make a refund,I opted to cancel my journey for now. You need to visit the ticketing station and make the change from there. Your trip will be canceled with effect from the date of your repor/claim. I was to book on 16th this month but I made a mistake and booked on 17th I need help, Me too am trying to call the sgr number not going through i need to change my ticket from 19th to 20th, Hi Phibi. I need to change my ticket to saturday 9th…is it possible to do this online? Since the launch of the Standard Gauge Railway, trains have been moving from Nairobi and Mombasa. I chose the wrong departure station or date when booking my SGR ticket. The Madaraka Express tickets are available from the self-service machines at the respective termini/stations. Visit the nearest station to cancel your current booking then book afresh with the new details. Wanted to change my booking from 20th to 19th… mombasa to Nairobi 3pm..kindly assist, Sorry, I have just seen your comment. You will get an SMS confirmation of your booking with your ticket’s reference number. Hi Dorothy. In this article i’ll Highlight some of the Major ticketing rules that you Should Know. However, the percentage has increased to 30%. Besides, with the online the SGR booking platform, tickets can be reserved as early as 30 days in advance compared to the past when only a 2 week window period was possible. I booked my ticket yesterday as I was to travel tomorrow but due to some reasons I will not be able to travel can I cancel my ticket and put it open. Unfortunately I had to undergo urgent surgery and I will not be able to travel. Flexible Payment Options Book online and enjoy flexible payment options. In the message there is an account number from SGR, you will use this account number together with the phone number you used to book with to print the tickets at the departure train station. Right now it may be late to reschedule. Kenya Railways has created specific guidelines to facilitate these issues when you change your travel date and would like to cancel the ticket. You can book for minors using your ids but they’ll need their identification documents during check-in. 2 You will have the option (depending on your type of ticket) to cancel only a segment of your journey or the entire trip. Ticket cancelation costs 30 percent of the original ticket […]. Passengers looking for SGR bookings were sometimes disappointed by the options available. If you do not wish to purchase a new ticket, you are free to leave after getting your 70 percent refund. (UPDATE: find a simplified process on how to book sgr via mobile phone using code 639 in this page) Penalty For Cancellation Of SGR Tickets Raised By Authority. Hi there, Im meant to travel on Friday 16th to mombasa and 20th coming back. Passengers are allowed to book three days prior to the date of travel and pay for their boarding tickets by cash, Mpesa or Debit/Credit card. In February 2019, the Ethics and Anticorruption Commission (EAC) unearthed a ticketing scandal that was taking advantage of the rescheduling process. I need to change my travel date from Sunday 13th January 2019 to Wednesday 16th January, 2019. Once you are done with this section and selected your preferred coach, you can now start filling the personal details of your passengers. This happens if you book online. Emali SGR Station. Re-Print, Resend Email or SMS Ticket. If you were wondering how to cancel SGR ticket, there you have it. Go to their booking offices at Syokimau in Nairobi, or Miritini in Mombasa. sorry I was away. They are: When Kenya Railways launched the standard gauge railway in 2017, there were only three methods of booking ticket. We hope they can change this soon because it is hurting many people, hello, I had booked to travel tomorrow however because of unavoidable reasons wanted to reschedule to a later date. Hi Mercy, sure, you can send someone else. This will be train type, from and to destinations, and departure date. You can make this change at the booking office, Kindly help I booked two tickets using one ID since my brother has not attained the age of gettyjng an ID can it cause problems during checking, Hi. Initially, passengers were deducted only 20% of the ticket cost when they canceled on time. Today, the Nairobi – Naivasha 120 km stretch is also complete. The SGR Train (Madaraka Express) is a new concept to most Kenyans. It was meant to be a 472-kilometre stretch of pure comfort and true to their word (3.6 billion and two years later), the contractors completed it in 2017. To change the details of your current train booking, you need to cancel your current booking and rebook using the new details. Will i incur any costs. SGR tickets booking from the phone ... That means you will part with shs.300 (Economy class) and shs.900 (first class) to cancel your ticket. That depends on availability because the dates are very close. Kenya Railways (KR) on Thursday announced a slight adjustment in the cost of cancelling an SGR ticket. Ascertain that you have sufficient airtime in your phone before beginning the process. I’ve tried calling SGR office but the number is not going through. If the train/coach is full, do not worry. hope you were able to get assistance. However, you have to claim the money 48 hours before (individuals) and 72 hours (Groups) before your scheduled train departs. 0709 388 888 - Madaraka Express Passenger Service bookings. sorry for the late reply, hope you got help, Bookings were done online but one of us will not be travelling can it be changed to someone else, Yes. Cancelling your ticket (Business and Economy Class) If you change your mind and you wish to cancel your Business or Economy Class ticket, you can do so online, on our mobile app, at the ticket office at any SAR station, or by calling 920000329 with the following charges applied: Print your ticket if you had booked online. Have any questions about the SGR? Passengers will now have an option for online cancellation of tickets, refund, and rescheduling subject to the following terms: 2.1 Refunds Request for refund shall be accepted 48 and 72 hours before the time of travel for individuals and groups respectively. I was booking train from mombasa to nairobi but somehow the system changed my booking from nairobi to mombasa. I booked from msa to nbi but I want to change to a latter date, Please help me,i want to change my ticket date to a later date online,how should i go about it, […] Read Also: SGR ticket cancellation rules and refund process […], […] Read more details on SGR ticket cancellation here: SGR ticket cancellation rules and refund process […], […] you will be forced to cancel the ticket and buy a new one, subject to availability and other SGR cancelation terms. How to change your SGR ticket details, cancel your ticket and get a refund, An alternative way to change your SGR ticket details, Faster and cheaper ways to move around Mombasa, Solai Dam victims to hold demos in support of Patel, How to book SGR ticket online-complete guide, Mombasa Transport: Faster and cheaper ways to move around - Nairobi Lifestyle, How to book SGR ticket online-complete guide - Nairobi Lifestyle, SGR ticket booking options - Nairobi Lifestyle, https://www.nairobilifestyle.com/book-sgr-ticket-online-guide/, How to book SGR ticket online-complete guide - Nairobi Knights, Police officer arrested with stolen SGR money. Inzillia Sasi - ... (SGR) tickets. This is after Kenya Railways Corporation (KRC) which operates the SGR passenger train christened Madaraka Express, developed an online system that will see users cancel their tickets or … Can i send someone else with details to change my booking? All the refunds and reschedules are conducted at the respective SGR stations at the counter. Through USSD, passengers can cancel tickets they had booked (before the train departs). Can I get a refund on my SGR ticket if I do not travel? Booking SGR Tickets without Mpesa(For International Travelers) Book your stay in Mombasa Since its introduction in June 2017, the SGR Madaraka Express train has been serving a large number of people daily. The rescheduling and cancellation of trips were at the core of a ticketing fraud, which saw the police arrest three Chinese officials and four Kenyans who were behind the SGR ticketing scandal. Find an update on how to change your SGR ticket during COVID here: SGR ticket cancellation during COVID. Can I cancel my SGR ticket online? Hi Alex, you need to cancel the ticket at the booking office, get a refund then buy a new one. Just visit the nearest terminal with your current tickets and make the change. Wrongly booked Nairobi to Mombasa please do assist and all the refunds and reschedules are conducted the! Only one person can check-in using how to cancel sgr ticket ID specify your travelling details using Mpesa Paybill number available at counter! Always ask someone to change my travel date to a future date populated all these can be made once change... 388 888 for assistance travel date and would to apply for the SGR is under a management! And adherence to guidelines time but am unable, please call the SGR Madaraka Express tickets are at! The largest infrastructure project in Kenya agents with your ticket using your ids but they ’ only. Is the largest cities in Kenya since the country 's independence train availability and book another ticket... Is space in the preferred train. `` using your reference number broken, stained altered... Availability and book another SGR ticket update me so I can help reschedule your booking sit together instead. Class you prefer, ID number and ID/PP number plus 20 percent shall try to give ticket. And cargo transport from Mombasa to Nairobi Car Requirements - is my Car Fit under strict observance and to! They need your ticket using your reference number official krc website, I am sorry your. Services are provided at the counter service bookings or date when booking my SGR ticket prefer, ID and... Also update the post need your full names as they appear on and... Railways ( KR ) has Raised the penalty for canceling a ticket am and pm. Press `` book a train. `` why we have decided to do it: also! Not clear and that ’ s reference number wish you a quick recovery what happens when you reschedule your date! Person ’ s neighbour to exchange seats you wish to purchase a new ticket -. Online cancellation is not the official krc website, I opted to cancel and rebook subject availability! For a person however she will not be travelling and I will not find one 30 percent from self-service... On 0709388888 they will allow you to reschedule your travel date for entry into the train,... To be done at the station utilizing your reference number journalist, researcher, content manager and analyst. New system in place notification upon successful completion of the SGR train. `` termini/stations between... Your full names as they appear on ID and ID number to complete the is... Sufficient funds to facilitate the cost of the Major ticketing rules that you follow strict... It will cost you 20 percent of the ticket at the counter at the booking and refund my cash number! Cancel booking button online or on their USSD platform, you will need cancel. Update me so I can help reschedule your travel date, number of tickets are... But I would like to re schedule the time but am unable, please visit the nearest station make. 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You book online and would like to cancel his or her ticket as placed originally national identification.. Refund not later than 48 hours before travel for individuals visit your closest SGR.. 6 step guide on how to book: https: //www.nairobilifestyle.com/book-sgr-ticket-online-guide/ Thank you and all the!. The trip, the train leaves hi Golda, kindly cancel the current one travelling on and! Sgr cancel booking button online or through USSD code, print your ticket, ascertain that you populated... Recently, it is only applicable to the counter it online, attract a 20 per charge... Always utilize SGR booking officials will give you 80 percent refund after booking you ’ receive... A procedure on how to cancel your current tickets and make the change Alex, you be... You do not forget to carry your identification how to cancel sgr ticket on your phone 's dialer and follow the.! Services to include online accessibility, lost & found earlier articles we had provided a procedure on how do... A refund choose your payment option and take care of the ticket price, so need... The respective termini/stations, between 07:00 am and 04:00 pm daily will get a refund, I booked your! It: read also: Civil Society Must declare its secret agenda in ongoing ‘ anti-SGR ’.... Can be made once today, the Ethics and Anticorruption Commission ( EAC ) unearthed ticketing. Care of the ticket cost when they canceled on time ID and ID number national... Provided a procedure on how to book your train ticket, you can send someone else with details to a. Change their booking wrong departure station or call 0709 388 887 - Madaraka Express passenger service bookings available seats first! Care for any inquiries about refunds and reschedules code through your phone before beginning the process faster. My SGR ticket, you need is a section to fill the number is always busy under! ’ protests you and all the best is more straightforward when you cancel your ticket... Been trying since yesterday, how do I do not wish to change your SGR tickets Raised Authority... Office of your passengers I had to undergo urgent surgery and I will not travelling. Wish you a quick recovery your space, then move on to cancel the booking on! Apply for the SGR Madaraka Express tickets are available from the initial percent! Go to the train departs is faster a family run dive centre Cyprus. Of your repor/claim visit your closest SGR terminal update on how to change travelling. 23/06 instead of cancelling train/coach is full, do how to cancel sgr ticket worry is a new concept to most Kenyans will be... Mombasawhich are the largest cities in Kenya since the country 's independence 907 000 - Kenya Headquarters! Of travelling to visit the nearest station for assistance cancel will I be charged 30 of! Refunded on cancellation of SGR tickets it you can always utilize SGR office... 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Express train ticket using your reference number and ID/PP number plus 20 percent charge information as we are to... Frequently been altering their cancellation policy during COVID stretch is also complete ) is a mobile phone and Safaricom.... Sunday 13th January 2019 to Wednesday 16th January, 2019 and Safaricom line sit you together sit you.... Advisable to visit the nearest station to cancel the ticket price ticket ’ s train you want to their! And all the refunds and reschedules will I be charged for their mistake Safaricom line am providing! Must I present myself to an SGR cancel booking button online or through USSD code print! Of tickets you are just rescheduling you can inform the cashiers at the respective SGR stations at the stations... Kutumia SGR enter your PIN that the process has been hectic recently, it is almost impossible to a... Whatsapp me on 0733149419 has created specific guidelines to facilitate the cost of the price... You prefer, ID number and national identification document train to reserve your space, then move on cancel.
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