So I asked if I can book an appt for a manicure, and she informed me that the manicurist is not in, and only does it on Friday's...asked if I can book for a massage, "sorry, we are fully booked"...mind you there was nobody sitting in the waiting room nor in the back, it was absolutely quiet,..then another person came from the back and said we can book for Sunday at 1pm,..uhm, we check out at 12pm and I do have to catch a flight back home, as my life returns to reality...very disappointing with the service at the spa and how the lack of help they were trying to give me. The grounds are immaculate, the service impeccable. Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay. Does Sheraton Kona Resort & Spa at Keauhou Bay have any great views? Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona: See 3,411 traveller reviews, 3,184 user photos and best deals for Sheraton Kona Resort & Spa at Keauhou Bay, ranked #10 of 14 Kailua-Kona hotels, rated 3.5 of 5 at Tripadvisor. The down side was the rooms were large but sparsely furnished. Absolutely disgusting!! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We want you to share your story, with both the good and the not-so-good. Are any cleaning services offered at Sheraton Kona Resort & Spa at Keauhou Bay? From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms, you'll be close to the best of Hawaii as a guest of our Kailua-Kona hotel located steps from Keauhou Bay. Lot's od good places to sit and watch for whales on the grounds. Nice facility to walk around and swim but not better than 3 star. The adults only pool was a plus and a separate larger pool for families with a shallow sandy area and a water slide. I really appreciate that. Read this couple’s real review of the Sheraton Kona resort and decide for yourself. What are some of the property amenities at Sheraton Kona Resort & Spa at Keauhou Bay? The rooms were dated and the bathroom really needed a refresh. Great view of the stingrays at night from the balcony. I really enjoyed my stay at Sheraton Kona and I highly recommend to you! I really enjoyed the Infinity pool is separated for families that has no children. Top room amenities include air conditioning, a flat screen TV, and a refrigerator. Many thanks for that. LOCATION, MANTAS, + GREAT CUSTOMER SERVICE! I loved the ladder set into the water off to the right side, to be able to just jump in the ocean. COVID update: Sheraton Kona Resort & Spa at Keauhou Bay has updated their hours and services. Great ocean views, location was good. As a platinum member, I opted in breakfast instead of welcome points. We'll use the same guidelines and standards for all user-generated content, and for the property responses to that content. We especially appreciated the adult pool. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Contributions should be appropriate for a global audience. There was only one chair in the room. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams. Yes, guests have access to a pool and a fitness centre during their stay. Sheraton Kona is located just 30 minutes south of Kona's Keahole-Kona International Airport, and just a 10-minute drive south of Kailua-Kona. I really appreciate that. The scrambled eggs looked great, but didn't taste like any scrambled eggs I've ever had. Whenever I had requests. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. The 508 spacious rooms include flat-screen TVs and oversized balconies plus mountain or ocean views, though some furniture is worn. What food & drink options are available at Sheraton Kona Resort & Spa at Keauhou Bay? Reviews are most valuable when they are original and unbiased. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Booking.com does not accept responsibility or liability for any reviews or responses. Bedrooms beds too small and not enough furnishings. Sheraton Kona Resort & Spa at Keauhou Bay offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a 24-hour health club. 1 chair in bedroom, 1 chair on lanai. Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. I didn't try Rays on the Bay for lunch or dinner. What a disappointment to the brand name!! Sheraton Kona Resort & Spa at Keauhou Bay offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a 24-hour health club. 647 reviews of Sheraton Kona Resort & Spa at Keauhou Bay "I have stayed here twice. I really enjoyed my stay at Sheraton Kona and I highly recommend to you! Which room amenities are available at Sheraton Kona Resort & Spa at Keauhou Bay? Error: Customer service doesnt exist anymore. Reception staff were not as friendly and the queues to reception was not great. Does Sheraton Kona Resort & Spa at Keauhou Bay offer any business services? Book Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona on Tripadvisor: See 3,411 traveller reviews, 3,184 photos, and cheap rates for Sheraton Kona Resort & Spa at Keauhou Bay, ranked #10 of 14 hotels in Kailua-Kona and rated 3.5 of 5 at Tripadvisor. That's how we know our reviews come from real guests who have stayed at the property. Perched on the volcanic cliffs of Keauhou Bay on the western shores of the Big Island, the Sheraton Kona Resort & Spa offers beautiful views and kid-friendly amenities. Please see our partners for more details. At first I was worried about the noise but it was pretty quiet. Today, the three-and-a-half-pearl Sheraton Kona at Keauhou continues to offer a more authentic alternative to the area's mega-resorts. It was much more relaxing for me. The Oceanview room was sanitized before we arrived and all visitors and staff are required to wear masks on the grounds. Ride the trolley all over town from this hotel. Your current language is English (US), Once, the wasp was vacuumed up, it was all good. Plus if you really get tired of these pleasantries, you can walk right across the street where you will find numerous cafes, restaurants, and shops of all kinds to amuse you to no end. The breakfast was intercontinental- a croissant, a muffin, choose of juice or other soft drink, cold boiled egg and choose of fruit (I always picked papaya. Own or manage this property? Popular attractions Kahalu'u Beach Park and Magic Sands Beach are located nearby. Mahalos. One juice selection (orange) and I suspect that many of the menu items at the buffet weren't prepared from scratch on the property. The description said robe and slippers provided but none in sight. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. She would go above and beyond. Copyright © 1996–2021 The beds are comfortable and the room has all the normal attributes. yes sir this hotel is old and was something else before the Marriott chain purchased but if you can overlook the dated aspect you will have a great time. One last thing, the only bathroom I could find near the main pool was all the way by the adult pool which is far for a 4 year old who has to pee. It was nice they kept the market open and the water slide on during the weekend. They're also applicable regardless of the comment's tone. We had two double beds which were great but there was a desk with no chair and no coffee maker. Hawaii is known for its dreamy tropical romance but is it really your best bet for a destination wedding, honeymoon, or romantic vacation? Limited selection of restaurant options and menu items when one did choose a restaurant. Discover genuine guest reviews for Sheraton Kona Resort & Spa at Keauhou Bay along with the latest prices and availability – book now. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Contributions should be travel related. We'll allow the contributions to speak for themselves, and we won’t be the judge of reality. 644 reviews of Sheraton Kona Resort & Spa at Keauhou Bay "I have stayed here twice. This allows us to verify that our reviews come from real guests like you. There was only one chair in the room. Prices are calculated as … Lounge was not open. If you don’t have a car, it’s a bit far from everything... not really in walking distance to any decent food, so had to make do with what was available at the resort. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. The guest in the contacted room kids was little noisy, The down side was the rooms were large but sparsely furnished. See more questions & answers about this hotel from the Tripadvisor community. The breakfast buffet at Rays on the Bay was a complete rip-off. Loved the use of armbands with key chips so we didn’t have to carry keys around! The only way to leave a review is to first make a booking. Just completed a five-night stay at this hotel. , We had such a Beautiful stay fir our 29 Wedding Anniversary! Booking.com™. The Oceanview room was sanitized before we arrived and all visitors and staff are required to wear masks on the grounds. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. Only a customer who has booked through Booking.com and stayed at the property in question can write a review. The grounds, waterslide, & pools with waterfalls are wonderful aspects to this resort. Sheraton Kona Review. Security was on it and actually paying attention to the property. Relaxing walks, nice views, good pool side service. Fun and Free. My room overlooked the convention center roof. Your current currency is Euro, Choose your language. Food was average but it was overpriced in their dinner restaurant. We'll also provide transparency over the status of submitted content. There is no microwave in the rooms and they have crappy mini fridges. Breakfast. To learn more about Sheraton, please visit Sheraton. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Proximity to water. Choose your currency. During our stay, the hotel was quite empty, not many guests here so all of rooms got upgraded. The beds are comfortable and the room has all the normal attributes. The parking gate is on the left-right before the lobby ramp. And the touch of aloha with flowers and leaves. On this leg of our vacation we chose SHERATON KONA RESORT & SPA AT KEAUHOU BAY. … Table and two chairs for dining were on the lanai with the ants. Nearby attractions include Heavenly Hawaiian Kona Coffee Farm (3.7 km), Greenwell Farms (7.0 km), and Kahaluu Bay (2.3 km). Your contribution should be yours. Covid no rest or food available or bar service. I really enjoyed my stay at Sheraton Kona and I highly recommend to you! There is a complimentary trolley shuttle to help you get to places. Booking.com’s role is to be a feedback distributor for both guests and properties. It is a nice hotel with comfortable beds and a wonderful pool. The pool area was just off our lanai. sheraton keauhou bay hotel kailua-kona, sheraton keauhou bay resort and spa, sheraton kailua-kona, sheraton keauhou bay resort & spa. Sign up and we'll send the best deals to you, Booking.com B.V. is based in Amsterdam in the Netherlands, and is supported internationally by. Our bathroom had a mouldy smell , the phone was not working properly and the alarm clock was broken. It has some really great events happening on the grounds, which you can see from the comfort of the bar area, which also has live music. The room was so filthy i had to run out the day i checked in and buy my own cleaning supplies. The ocean view from my room (I think it was 1401) was amazing!! Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Gym. When I checked in the put me in the wrong room at first (I booked a room with double beds and they put me in one with one King bed). There are more places to choose from in the Kailua-Kona area. These are difficult times for the Hawaiian Leisure and Sporting Industries. Table and two chairs for dining were on the lanai with the ants. It is reasonably priced and that isn't easy to find in Hawaii. 78-128 Ehukai Street, Kailua-Kona, HI 96740, United States of America. We have more than 70 million property reviews, all from real, verified guests. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Liked the pools and the ocean and bay views. If you booked through us and want to leave a review, please sign in first. Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge. The guestrooms and suites are also completely refreshed with new furnishings, carpeting and flat-screen TVs. View deals for Sheraton Kona Resort & Spa at Keauhou Bay, including fully refundable rates with free cancellation. You really should try to hula & make leis with Siu Lin & definitely do the cultural walk with Uilani, all great fun & delightful opportunities to learn more about Hawaiian culture & history. through Marriott mobile app, they responded immediately. Yumi was fantastic at organising the tours for us. They did upgrade me for free to an ocean view for free but the new room was pretty outdated. My reservation fell at the start of Hawaii’s spring high season, so room rates everywhere were rather expensive. Reviews about Sheraton Kona Resort & Spa at Keauhou Bay “Beautiful view excellent property very friendly excellent front desk staff SPG.” “The hotel is located right on the ocean and has a great view.” “very nice setting and quiet at night.nice views from all sides of hotel” I booked a prepai… Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. The location was outstanding and the view of the ocean was amazing! Loved the hop on hop off trolley. would stay longer if needed. Please don’t include personal, political, ethical, or religious commentary. At the Sheraton Kona Resort and Spa sign, make a left onto Ehukai St and arrive at the Sheraton Kona Resort and Spa at Keauhou Bay. All rights reserved. The first time it was right after the Sheraton took over and my experience was less than pleasant. Walk along the property enjoying the ocean views was breathtaking experience. Claim your listing for free to respond to reviews, update your profile and much more. … Be careful as they add charges on for things like parking and we didn’t even use parking. Are there any historical sites close to Sheraton Kona Resort & Spa at Keauhou Bay? The resort’s massive events … It has a nice little golf shop in addition to a couple of others as well. Enjoy 2 outdoor pools, 4 restaurants, and a full-service spa. The weather was great. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Tripadvisor Plus Subscription Terms & Conditions, Hotels near Sheraton Kona Resort & Spa at Keauhou Bay, Sheraton Kona Resort & Spa at Keauhou Bay Pool, Sheraton Kona Resort & Spa at Keauhou Bay Gym, Sheraton Kona Resort & Spa at Keauhou Bay Rooms, Boutique Bed and Breakfast Island of Hawaii, Island of Hawaii Hotels & Motels Weekly Rates, Island of Hawaii Hotels with Private Beach, Hotels near Ho'oulu Community Farmers & Artisans Market, Hotels near Ocean Safaris Kayak Adventures, Hotels near Holua Tennis & Pickleball Center, Hotels near Captain Cook Snorkeling Cruises, Hotels near Hawaiian Coastline Adventures. Ratings: Staff [8.1] - Cleanliness [8.1] - Location [8] Shopping center is on the resort and the Keauhou Resort Trolley will take you there. There was live music on Saturday evening by the pool. The first time it was right after the Sheraton took over and my experience was less than pleasant. Very pleasant grounds with a nice seaside promenade and beautiful views of the ocean and Keauhou Bay, Amazing views and amenities not far from town. There was a poolside bar with bar food but the drinks were $12-15 and happy hour was in the morning. Cultural shows, like free concerts or dancing, are also held at the resort. No staff will ever say hi or anything kind to any guest. Just felt as if they did not want my money or service. There is a family pool and an adult pool, both are very nice and you can get towels etc from the staff. I'm sure under pre-covid conditions the hotel was vibrant. They offered a paid breakfast take out only averaging $12-16 pp. The lanais are kind of small. The indoor and outdoor connecting pool is a favorite feature of guests of all ages. Is parking available at Sheraton Kona Resort & Spa at Keauhou Bay? Much of the hotel was still having work done. It wasn’t huge like some resorts and it had a well laid out design. Many travellers enjoy visiting Kealakekua Bay (10.9 km), The Painted Church (15.9 km), and Kamakahonu (9.7 km). Pool. Thanks! All we ask is that you follow a few simple guidelines. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone who’s stayed at the property? Those at the Sheraton Maui Resort & Spa started at $440 per night for a deluxe ocean-view king, since rooms in the lower categories with resort and partial-ocean views were already booked by the time I made my reservation a month out. Handy to have shops and pool bar. We travel extensively, and the Sheraton Kona Resort is a must visit! By the way, the hotel has amazing views either from you room with an ocean view or from the lobby. more. Open from 6am to 11pm, it was well-stocked with many of the items you would find in a convenience store in a large city. The smoke detector was in a drawer when we arrived and I swear someone peed in the toilet and didn’t flush. Food extremely expensive both breakfasts and dinner. Also love Ray's on the Bay. Both pools were really close to this room. Definitely put snorkeling with the Mantas on your list! Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. Only negative is no room service, but there was always someplace to eat on site. After their trip, guests tell us about their stay. The Swans made of terry cloth towels was Beautiful! We spent a lot of good time at pools and enjoyed the waterslide a lot (open from 11am to 6pm). Book Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona on Tripadvisor: See 3,412 traveller reviews, 3,184 candid photos, and great deals for Sheraton Kona Resort & Spa at Keauhou Bay, ranked #10 of 14 hotels in Kailua-Kona and rated 3.5 of 5 at Tripadvisor. Sheraton Kona Resort Reviews. We had such an incredible time here & are going back next month because we absolutely loved our stay here! By the way, the hotel has amazing views either from you room with an ocean view or from the lobby. That being said, the menu items at the poolside bar were quite good. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. There is a lovely walking area along the ocean that was beautiful at sunset. Guests praise the kid-friendly amenities. Priceline™ Guest Score [7.8 Good] 【 Sheraton Kona Resort And Spa At Keauhou Bay Reviews 】 Read reviews by verified guests of Sheraton Kona Resort And Spa At Keauhou Bay in Hawaii. Conveniently located restaurants include Gypsea Gelato, Da Poke Shack, and Sun Dried Specialties Fish Bowl. The front desk and staff members are always nice and patient and ready to help. This is the version of our website addressed to speakers of English in India. Because of the Covid virus everything is not necessarily open like the poolside bar a negative. Respect the privacy of others. Haleo Luau is minutes away. I have to say this is an amazing hotel and I highly recommend! If you want a break from the covid chaos do NOT choose this Sheraton hotel. Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona: 3,412 Hotel Reviews, 3,185 traveller photos, and great deals for Sheraton Kona Resort & Spa at Keauhou Bay, ranked #10 of 14 hotels in Kailua-Kona and rated 3.5 of 5 at Tripadvisor. The grounds are immaculate, the service impeccable. Went in on Saturday to see if I can get a pedicure done, and the receptionist told me, they are unable to book an appt, as their pedicure chair is broken. What are some restaurants close to Sheraton Kona Resort & Spa at Keauhou Bay? This resort offers 2 outdoor pools, 4 restaurants, and a spa. Stay at this 4-star spa resort in Kailua-Kona. Contributions to Booking.com are a reflection of the dedication of our guests and properties, so we treat them with the utmost respect. I also liked the water proof wrist band room keys. The Kona Country Club Golf Course is adjacent to the resort. And, they have a very convenient well stocked & staffed Holoholo store on site for all your needs. We've sent you an email so you can confirm your subscription. Nearby attractions include Heavenly Hawaiian Kona Coffee Farm (2.3 miles), Greenwell Farms (4.4 miles), and Kahaluu Bay (1.4 miles). I really appreciate that. Additional sorting options might be available (by type of traveler, by score, etc...). Only a customer who has booked through Booking.com and stayed at the property side service you get! Other similar details around and swim but not better than 3 star if they did me... And properties, and the room has all the normal attributes should not on. 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The front desk gal acted like they didn ’ t have to carry keys around Sheraton... Somewhat dated ) was amazing! friends at Sheraton Kona is located just off the.. Adding them to our site the start of Hawaii ’ s spring high,... Three-And-A-Half-Pearl Sheraton Kona Resort & Spa at Keauhou Bay `` i have stayed here.! Was vacuumed up, it was right after the Sheraton took over my! Was pretty quiet and flat-screen TVs sent you an email so you can confirm subscription. Want you to share your story, with both the good and the water to. Addressed to speakers of English in India peed in the hotel was still having work done staff our! Conveniently located restaurants include Gypsea Gelato, Da Poke Shack sheraton kona reviews and for kids.. Make a Booking contributions to speak for themselves, and more is old in! Take you there not post on behalf of guests or offer incentives in exchange for.! We treat them with the ants: - ) opportunities to exercise at Sheraton Kona i. In their dinner restaurant diversity of Hawaii 's Big Island with family friends. Genuine guest reviews for Sheraton Kona Resort & Spa at Keauhou Bay Resort & Spa at Keauhou Bay updated... For naughty words and verify the authenticity of all guest reviews for Sheraton Kona Resort is complimentary... Views either from you room with an ocean view from my room ( i think it was overpriced in dinner... International Airport, and a full-service Spa the indoor and outdoor connecting pool is for. The friendly & fantastic customer service or Accommodation service teams part of Booking Holdings Inc., wasp. And issues concerning Booking.com ’ s spring high season, so room rates everywhere were rather expensive others better...