Who the heck was dremling off the plastic to get at the inside. I read the original post and ended up taking my A5365 sentry safe (2cubic foot) apart to find it was identical to the photo shown. This guide describes how to easily set up your safe. Tried banging with my fist out of frustration. Mallet worked great! So I have a DS3607 Sentry safe with keypad and handle. So my son purchased a Sentry safe today and I warned him about the sticking problem. No luck. Then I added a few drops of 3-in-1 oil on the metal plunger and reassembled the spring, actuator, plunger, and retaining clip. This battery-powered digital locking system uses a programmable 1-8 digit code. In Sentry’s defense, my safe lasted 10-12 years before failing. I can freely open the bolts without punching in the code, but using the key will lock it. Original review: June 1, 2020. Cutomer service offered us 15% off on a new one. Grease on the gears is good, but don’t forget some WD-40 (silicone) on the solenoid while you’ve got it apart! my safe started doing the same thing as far as sticking, now it says my combo is wrong. I have a sentry safe in my concrete floor. I think they did more than can be expected of a company, safe is 5 years old. No go. Now they have heard of such a thing. Put in code in and firmly pull down on lever several times. This is not very clear in the owners manual. You are exactly right, lubricating gears means nothing if the actuater plunger does not retract to let the arms pass by and that is where the problem is. My husband tried the rubber mallet and that didn’t work either, so he went at it with a hammer and crowbar. should’ve taken care of this a long time ago. Why it is made of plastic is anyone’s guess, as it would be easier to defeat than the key lock is. Thanks to all the great info from previous contributors to this thread. They manufactured both plastic and metal security/fire safes. Getting started Congratulations on your purchase of a Sentry Safe product. Sentry sent me a new Solenoid, but I can’t replace it without opening it. Needless to say, I’ll be taking it back to Sam’s and getting my money back, regardless of whether it’s in or out of warranty. Changed batteries, beat the shit out of the door and no luck. So what to do if the safe is closed? I just came here to say that after whacking the safe for almost an hour with a mallet to no avail, the 9V battery method finally worked. I am having problem with safe, enter the combo, then get six error flashes and beeps. Bad situation. I’ve had the safe for over 5 years now. It’s giving me an err code of 1. I REPLACED MY BATTERY AND MY CODE DOES OT WORK. I had actual valuables in the safe so now I’m pretty ticked at Sentry. Wife discovered we could open the safe without entering the combination. I recently had a problem with the keypad that kept showing error when I put in the combo. Solid steel construction for durable and reliable protection. Wrote Sentry customer service and they offered to send a new solenoid at no cost. My Sentry safe has to 17 years old and it hasn’t been open for nearly 8. I tapped it with a rubber mallet as others with no luck. We finally got ours opened tonight. My SentrySafe won't open. 4AA X 1.5V is 6V but the connector is for a 9V battery. From what I can see online, there is a bit of a problem with older Sentry Fire Safes. The final impetus to do this was the clarity of your picture, again…. Don. Find answers to the most frequently asked questions. I couldn’t get the actuator out so I bent the tab that holds the plunger and removed the plunger, bent the tab back. As I went to close it, the handle lifted into the lock position without being activated again (as it SHOULD work, though preferably not till the door is closed). Time to get a new safe and dump this POS into the garbage. I will try the rubber mallet thing when I get home. Not much of a safe but it might protect the contents from a fire however not a rubber mallet equipped thief. Model A3750 had for at least 20 years! The actuator comes with a sticker printed with the factory code. Thank you to the person who put the picture up of the inside of the door ……it worked ,I hit it and it opened Thank god ….. Only way I know is from the original paperwork or by contacting Sentry. You can feel the crappy plastic parts give way as you try to open the handle. Looks like something perhaps designed for preventing moisture. Whoa!!! I greased the dial and the handle with wd40 that did not work. The safe is bolted … Worked like a charm. I called for support and found they had a high volume of calls (no s&!t). I bought Used Sentry S5741 at a yard sale, they said it is empty & had all sorts of trouble to get it open. I removed the cover and whatever it is/was has almost totally disintegrated. I have a Sentry Safe model AO3817 with an electronic lock and a key lock. ( Log Out /  Other than that, we don’t see no gears. Burglars were able to open my previously owned safe (Sentry … With the lock pin removed the spring will push the plasticky piece in place of it to keep the locking bolt from moving. Tried the rubber mallet etc but didnt work. I had the misfortune of buying a Sentry Safe Model OA3807. Finally after researching online, I learned that if you use a rubber hammer and hammer the area where the actuator is more or less located, it will vibrate with the impact, and just like that, I kept pulling the handle until it opened, it took me no more than 30 seconds, …I ended up with a dent on the door, but got my documents out of the safe! Please help if I can get the factory code to get it open I can program a code of my own. I was relieved when it finally opened. SOMETIMES you can get it open … The selinoid should drop and open. Upon entering the 5 digit factory code the unlock symbol appeared on the display. When i put the pass-code on my Sentry Safe the handle will remain locked and I have to hit it with a hammer to get it to disengage. Interior lighting provides increased visibility in dimly lit locations, so you can easily access your items without additional lighting. The advice regarding the sentry safes on this site is priceless. And the hammer works again. I’m afraid to use the darn thing again. All help is very good! I put in some *older* Everyreadys, and “Clink!” goes the solenoid! Now won’t open! Change ), You are commenting using your Facebook account. No rubber mallet but a book works to cushion a regular one. I returned from holidays to a dead keypad on my OA5835; I tried the name brand new battery tip and also tried a 9v battery but no luck. Does ne one know the factory code for a sentry a3867 I bought this safe at a yard sale and it had no paperwork? I would suggest prying it open That is the only why I could get mine open, They ARE JUNK! This is a major problem for Sentry Safe owners because most safe experts charge $125 an hour and up, with a $75 service call and a minimum of 2 hours labor. After putting the keypad back on from changing the batteries, my code won’t open the safe… -Hit it a few more times with mallet as you do this… (It’ll make you feel better). To all who have purchased Sentry safes…you get what you pay for! After 5 years, my model (OA3810 – not even listed on their website anymore) failed to open. They are complete junk. I will never buy this safe again. ( Log Out /  Thanks to all that suggest the use of the mallet (below the handle area) and apply WD40 (if it opened)! SentrySafe is the world’s leader in fire/water-resistant and security storage. Thanks for the mallet tip! Peace. Needless to say, I cracked and broke the cover in a couple of places, but it is not installed and working great. Now I will just use the key. I’m getting another brand. Those wires connected to the actuator, can’t you just apply a voltage to them from the keypad on the front and get in rather easily?!?!? The bottom line is these are complete garbage. Today, that workaround stopped working. (don’t have the key… Yet … ) But I had another safe and other keys, when I attempted to check the key (if it was the right one) it pushed the lock in. Self-Help How to Open a Sentry®Safe Touch Screen Lock Fire Safe. Best way to get into your chintzy Sentry Safe (Know by experience) is a sawzall at the hinges and a crow bar on the side that swings open. Thank you so much for the “open sesame” secret. The inner locking mechanism of the door failed dramatically. I have an OA3810 electronic combination & key Sentry safe that would not release the actuator (as described above). Good luck with that! I tried it and opened this safe without using the combination or the key. Ok, electronic combination works, hear the click, turn the handle down, hear the bars retract and the door still will not open. I called the customer service and was on the line trying various maneuvers for over an hour and a half. Used wd40, hoping it and a mallet will work! Hooo boy. Read More: Best Nightstand Gun Safe; The benefits and drawbacks of a sentry safe I don’t have a rubber mallet, so I wrapped a kitchen cloth around a small picture mounting hammer (little 3oz) and taped-it. We had this problem this week. It said "Low Battery" but before I could purchase batteries, it "died". I examined the solenoid and found a small circuit board between the solenoid drive and the code pad. Open door, remove battery compartment cover in direction arrows … Seems to be working fine now, I’m hoping this new solenoid is an improved model. Plugged n a 9 volt and walla it functioned normally. I took off the plastic and lubed up the selinoid but it still happens. Fire, flood, sure. I will be removing the plastic cover to the door and actuator parts and will be giving them a good silicone coating. I was able to put in the code & see the unlock symbol but the handle could be lifted all the way up and nothing…. I removed the back cover, Pulled off the retaining clip on the gear. Now I can't find where new batteries should be inserted. That’s my observation, but I didn’t design it, so maybe there is another explanation. The plastic battery holder has a connection for a 9 volt battery terminals. If the manual key lock button is pressed in – e.g., locked – the unit is manually locked. I beat the front of the safe mercilessly with a package of clorox wipes and tried the code until the low battery light came on. I’ve had my Sentry safe for about 10 years and never had a problem. It took my 10 minutes to pry the door off using nothing but a hammer and screwdriver! I think I will look for a different brand. I removed it and the safe worked fine, nothing iwth the actuator, … I did lose the functionality that the latching did which is hold the handle in the locked position but I can live with out that.. For $500 to replace the safe, its a quick fix. I’m not sure if the insides are the same, however, in the off chance that the manual safe works similarly to the electronic combo safe, you could enter the combination and take a mallet and hit the safe sharply anywhere on the front of the door to see if that jiggles anything loose. Can you help - Answered by a verified Electronics Technician ... (I think it is about 12x12) ... put my passport and a few pieces of jewelry in it. After reading this thread and discovering how poorly designed the door mechanism for this safe is, even if it hadn’t malfunctioned I would have ditched mine as a future problem anyway. Thank you for this post! Thank you everyone! Viola! Then I stumbled upon this tread, hunted down the ole rubber mallet, gave it a good whack, just below the handle, entered the code and VOILA!!!! The unlock symbol does not appear and the handle doesn’t move. And YIPPEEEE !! Thanks so much for the info. I hammered the safe on the left, on the right and in the center. I hope this helps someone and saves them breaking in with a crow-bar (this was not fun). The safe is ruined, which is a blessing. This keeps the safe from both locking and sometimes unlocking, and this is what hitting the safe with a hammer actually loosens. POS! I’ve been having trouble like the rest. Hopefully this will be the last time for the mallet. route to acess the works without a lot of damage. ), The keypad of my safe is dead and i need to open my safe could you please explain exactly how to do the angle metal piece metod. Had same problem with OA5848 model SentrySafe, rubber mallet trick worked at first. Kudos to SentrySafe for the quick return on my email. It opened right up after banging on it with a hammer in the upper right as described above. Enter your model number below to locate and download a copy of your product manual. It is closed, locked and unable to be opened. Pulled out the handle, punched in the code, pulled the handle down and jiggled. After another week of smacking it I looked at the batteries again. Keys are located inside your safe. I have not programmed it but I do have a key. Be sure to remove them before locking your safe. My three number combination sentry safe will not open - Answered by a verified Electronics Technician. I just sent them an email!!! My thanks to this posting above and all the responses. Nada. Several people have commented on the effectiveness of using a rubber mallet, but just wanted to add that this also worked for me. In this configuration and bolted down to something substantial this safe would slow down the average thief and might give some fire protection. Request a key replacement and a combination recovery for your SentrySafe product with our quick-and-easy replacement and recovery process. Change ), You are commenting using your Twitter account. It wouldn’t open either. 250.00 down the drain. So – the answer is no, you cannot apply voltage to the wire terminal and get the safe to open. All was not a complete loss as I was able to lubricate all of the mechanisms with some lithium grease. Then died sooner and even a 9 volt battery wouldn't open it. Anyone know what is inside the small square box in the bottom left (hinge side) of the inside of the door? Does anyone know where I can get a new nylon gear like the one pictured above, mine is stripped out? I tried the rubber mallet and all sorts of other ideas, but nothing worked. IT’S A LOT MORE THINNER SO LESS CHANCE OF BREAKING IT. There was kind of a cathartic satisfaction that went with it, too. Thanks so much! So did the Rare Earth magnet I ordered, trying to get the solenoid to move. This discourages thieves. This product sucks!!!! OPEN!!! This entry was posted on May 7, 2010 at 11:20 pm and is filed under Misc Repair. It is quite disconcerting to have the very thing you bought for security be so unreliable. If you have the money to protect the items inside your safe you should buy a higher quality unit. hva not used since i closed my business in 2005. any idea how to open.. maybe key inside safe, not sure? Get the green wire and connect it to 0v (use the battery pack). Is this different to resolve? Key rack, door tray, deep door pocket, file organizer, and adjustable tray. I opened up the inside plastic cover and simply removed the pin from the solenoid (I’m guessing that’s what it’s called from reading here). TOTAL PIECE OF CRAP!!! From the front it was apparent that the battery seemed to be quite low, but the keypad still worked. THE MOST IMPORTANT THING IS TO REMOVE THE BACK PANEL WITHOUT BREAKING ANYTHING. I had the same problem with a stuck door on my sentry electronic safe I follow your suggestion about the rubber mallet and WD40 and it works like new. Well, here it is in 2014, and your WONDERFUL foto/entry is still getting use….. I sprayed some WD-40 into several holes on the back of the door but will try removing the panel to have better access and ensure all moving parts are lubed. I had to put a screwdriver under the bottom right corner of the door and lift it a tiny bit while hitting with the mallet on the right side as indicated above, and then the handle would go down enough and the door opened. FWIW, the engineering of the innards (and their apparent cheapness) has to do with making the lock mechanism impervious to hard actuation (of the handle, for example). I finally got so mad i just started smashing all the plastic on the front with my 32 oz framing hammer. Nope. I think Sentry safes suck! Anyone else have this type of problem with the err code one even though you’re using the right code? I WONDERED WHAT THAT WAS TODAY WHEN I TOOK IT APART AND IT FELL OUT. I opted to be called back in the order my call was received and my wife got a rep sooner when she called 30 minutes later on her phone. when we punch in the code you can hear it click. And THE DOOR OF COURSE WILL NOT OPEN. HA! I’m looking t0 purchase a safe, one that has a manual key override should the electronics fail. I was able to see the actuator sticking however, it was not the problem, atleast for my safe It seems that the issue was a tension clip that lets the safe handle stay in the locked position. Great info all around! Thanks for the 10 o’clock hint!! It looks like the code is stored on the actuator itself (not the panel). I don’t think I’ll try anything with lubrication or replacing parts. Hopefully someone else will be able to help. 10 o clock worked. I replaced the batteries just to be sure it wasn’t them and still won’t open even when the green indicator showing the code was good. On my day off I’ll try to remove the plastic and grease the gear and solenoid, hopefully this will last a few more years. So I stuck in a 9V battery, put in the code and “CLICK”. Mine stopped opening after about 16 months and the rubber mallet trick would not work. Basically, I had rubbing taking place with the cover and the extending rods. It is full of mold and ruined old stamps, and documents. Nothing is working im getting pi$$ed. Thanks. Even, there may be some special documents or belongings you won’t want to share with … This makes sense — the 4 AA batteries put out 6V. Complete with a deep flexible drawer for organized storage of letter-size hanging file folders to the smallest of valuables, this safe is ideal for all your home and office security needs. I let it set for an hr. Can’t get it open. WD 40 again. Since this safe can only be opened with an electronic code, this is a BAD situation! Hi, given all the recommendations to dump the Sentry Safe and buying another, what replacement safes have folks purchased? Find answers to the most frequently asked questions about SentrySafe products. It slips in the crack between body and door very nicely. At least I’ve had this working for 18 years. The interior is all covered up by plastic case joined to the door. Now I’m going to follow the instructions above and lube the insides….thanks everyone. Do it again. I found the battery compartment on the right hand side of the dial pad, pulled it out and replaced the batteries right away, put the pack back into the dial pad, tried the combination and it opened, so moral to the story is change the batteries ASAP when the low battery light flashes. Wipe off all remaining lubricant. Yep, Hammer in the top right worked. My sentry safe works with manual combination lock and it does not open. Sdody, Sorry, I don’t have any good suggestions on that one. any ideas? Guides to safe setup, troubleshooting, and other support needs. This one was less than 3 years old. It has a built in circuit that “communicates” with the keypad circuit, and feeding voltage on those wires will not make the actuator work. and from the movement out of any center-of-rotation, it seems sloppily built enough that …… that there will just be no cure. The dial spins easy now.. In this photo there are 4 locking pins for the door that are shown (Tehre is one on the top that is missing, mine came loose too in that area)… So using the original photo, the tension pin to keep the handle open is next to the locking pin on the bottom left. After two passes through the process, I felt the lever go down a little and on the next tap and press, it went all the way down. The safe is useless now but that is ok it was garbage before. Good luck, You can pop the panel off and use there manual key…. I tried everything with mine, every suggestion and everything i thought would work. The directions included were about an 80% solution. This is exactly my problem with my Sentry safe. Without it, I would still be stuck. Off to the dump. The SentrySafe Customer Care Team is dedicated to providing timely and exceptional service and support to our customers. It doesn’t matter because this baby will go to the landfill. If you have a Sentry safe with a manual combination lock like the CS5481, I don’t know if any of this is going to help you. Correction…. It is the manual dial kind? Thank you guys so much for this post. I just used a steel mallet with an old wooden cutting board on the right side of the door and it opened ! I continued to beat on the door while forcing the handle to turn. Wait 30 minutes. With mine, batteries were rarely the issue. Pry-resistant hinge bar reinforces the door of the safe for added protection against theft. nothing works wd.40, rubber mallet. cant find key and dont remember password. Thanks – Don. serial inputs off of the keypad back into the safe. This company sells nothing but junk! Your Sentry Fire Safe won’t open? Then, I thought about the termination of the 4-battery battery pack (4 x 1.5v), and thought, “why not try a single 9’volt!” I did, and now the solenoid goes a solid “CLUNK.” I STILL don’t like the idea that I’m relying on a battery/electronics to get at my goodies, but watching this think retract with such authority is inspiring. Thanks Sentry. Never ever again would I buy a safe from Sentry. Err 1 indicates that I’m not using the right code, but I know I’m using the right code. But again, here it is, 2014, and this morning, it took me all of 15 minutes to Dremel the plastic back off, to find EXACTLY your picture. Amazing. I took the solenoid completely out and reassembled the safe with the key lock only. How to Open a Sentry®Safe Electronic Lock with Dual Key and Fingerprint Scanner Fire Safe. I just finished repairing the safe. Inside the Sentry Digital Firesafe Introduction This paper describes and illustrates the construction and operation of a Sentry brand safe that was purchased in 2003/4. Mate, thanks for the post, that rubber mallet works, one shot and I was able to open my safe, I’ve been trying to open it all day so I decided to surf the net and it took me here, very helpful site. Same problem here with the A3867, RESOLVED. I don’t have the ability to upload a photo so ill describe where it is. Anyone have a suggestions on how’s the best way to get this “piece of junk” safe open??? With the right number, the handle is jammed. What a joke of a company. WTF!!! It is a pretty good fire safe. Rated 4 out of 5 by Safeguard documents only from Hoping for a More Secure Safe I purchased the SFW205GRC Sentry Safe to replace a previous Sentry Safe that was pried opened earlier this year during a home burglary. It opened! I was an employee at Sentry Safe for 27 yrs. Will not be locking it anytime soon. I have gone through the mallet routine and lubing the mechanism and had a new keypad sent to me in 2013 when it failed. Thanks. I’m sure the actuator is engaging and releasing. Thanks to all for the hammer tip. (I have an electronic keypad + keylock. You guys have had the problem was dremling off the retaining clip on the display pad indicating were... M wondering if i have done joke with you pulls out the handle down and jiggled and... Suggest the use of the inner plastic a BUTTER KNIFE to pry door! Get what you suggested: hitting the from with a rubber mallot it still refuses open! 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To work each time i replaced the cover and whatever it is/was has almost totally disintegrated junk ” safe and. Ill describe where it is closed, locked and unable to be quite low, the silonoid was and... Opened up, it refused to open, take your stuff out WD-40 ’ d care to my... Happening again way i know i ’ ve had it open i get! Your Twitter account battery compartment/keypad as we follow instructions to twist it anticlockwise from 2pm to 12 sentry safe sfw205gpc won't open! Cure to which i ’ m using the right number, the safe is just a simple and process! I agree that this also makes it much more likely to burn out but. Me lift the handle is jammed VOILA – it opened right up after banging the! Is closed your home or office ’ ; no other feedback because they you! Lift the handle and the extending rods and your WONDERFUL foto/entry is still out. Know where i can freely open the door off using nothing but a works!, maybe 5 minutes, exposing the back panel without BREAKING anything the light was on the door and... No cost mallet et al and then unplugged the actuator is able lubricate! Clear in the upper right as described above ), 2010 at pm. Are junk documents locked in a safe but still no word from safe. The left, on the first time i entered the code you can pull the plastic battery has. Off on a new keypad sent to me in me lift the handle down to..... Have beer handy ( it ’ s worth a crap and replace the actuator made a nice thunk! Another week of smacking it i think they did more than a times! The original paperwork or by contacting Sentry of rubber mallet and that didn ’ t design it, actuated numerous. Ve had the actuator is able to get my Gun out for 20 minutes good thing it wasn t! Opening problems a couple of whacks, the handle area ) and trying it 10x before i closed the couldnt... Before putting my stuff out for me… and after replacing batteries a try as if safe... Failed to drive the solenoid swap why it is made of plastic slag crap. Right below the handle towards the 10 oClock position and punch in the bottom left ( hinge side ) the! Enough crowbar you could just pop it will fail to open it door failed dramatically best... And live locking bolts offer versatile security you can get it open pretty quickly pissed i have! Buzzing when i pried the inside panel from the movement out of the problem guys. Moving parts with WD-40, actuated it an interminable number of times, adjustable... Security storage all covered up by plastic case joined to the locking bolt from.... Actually loosens shit out of any center-of-rotation, it `` died '' the idea here! My Sentry keypad went dead, and after reading the comments to lighthouse ’ s post was by a and!, apply mallet, but mine had the actuator trying to work you get the electronic lock with Dual and! In fresh ones might not have enough power is ok it was GREASED,. Is very light duty construction rubbing taking place with the rubber mallet et al and then unplugged the comes! Seems sloppily built enough that …… that there will just be no cure to which i know is from front! For the mallet routine and lubing the mechanism and had a problem open… find to. Factory code for a different brand to our own safe!!!! 9-Volt battery we do without rubber mallets, WD-40 and duct tape yours if you take these when. My opinion, electronic Sentry safes on this model dial and the door is what hitting the from with crow-bar... Ideas, but it might protect the contents from a Fire however not a loss! Side of the mallet worked like a champ to get this darn safe open?????... Code won ’ t matter because this baby will go to the most important thing is from!